Terms of service

Effective Date: October 2025

Next Review: October 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of all websites operated by Associated Optical Products Ltd (“we”, “our”, or “us”), including:

www.associatedoptical.co.uk

www.kukuna.co.uk

Associated brand pages for Eschenbach and Live Eyewear

By accessing or purchasing from our sites, you agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, and Returns Policy. If you do not agree, please discontinue use of our Services.

2. Company Information

Associated Optical Products
Units 1b & 1c Onyx Business Park
Enterprise Road
Barnstaple
EX31 3ZD

United Kingdom

Email: info@associatedoptical.com

VAT No.: GB385733224

3. Eligibility and Use

You must be at least 18 years old to purchase from our websites.

You agree to use our Services only for lawful purposes and not to:

Violate any applicable UK laws or regulations

Transmit harmful code or disrupt website functionality

Infringe on our intellectual property rights or those of others

We reserve the right to suspend or terminate access to our Services at our discretion if misuse is suspected.

4. Product Information

We make every effort to display accurate product descriptions, specifications, and pricing. However, errors or omissions may occur, and we reserve the right to correct them without prior notice.

All product images are for illustrative purposes; actual items may differ slightly in appearance.

5. Ordering and Contract Formation

When you place an order through our website, you will receive an order confirmation email acknowledging receipt. This email does not constitute acceptance of your order.

A legally binding contract is formed only when payment has been processed and we have dispatched your goods.

We reserve the right to refuse or cancel any order for reasons including stock unavailability, payment issues, or suspected fraud.

6. Pricing and Payment

All prices are listed in pounds sterling (£) and include VAT where applicable.

We accept payments through secure third-party processors (e.g., Shopify Payments, Stripe, Apple Pay, or PayPal).

Associated Optical does not store or process your full payment card details.

7. Delivery

Delivery times and costs are displayed at checkout. We aim to dispatch orders promptly, but we cannot guarantee specific delivery dates.

Risk in the goods passes to you upon delivery. Title to the goods passes only when full payment has been received.

8. Returns and Refunds

Our Returns Policy complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

You may:

Cancel within 14 days of receiving goods (“cooling-off period”) for a full refund, subject to conditions outlined in our Returns Policy.

Return faulty or misdescribed goods within 30 days for a full refund, or request a repair/replacement thereafter.

Full details are available in our Returns Policy

9. Warranty

All products are supplied with a standard 2-year manufacturer’s warranty unless otherwise stated.

This warranty covers manufacturing defects but excludes damage caused by misuse, neglect, or unauthorised repair.

10. Intellectual Property

All website content — including text, graphics, images, videos, and trademarks — is the property of Associated Optical Products Ltd or its licensors (including Eschenbach Optik GmbH Germany and Live Eyewear Inc.).

You may not copy, reproduce, or use any material without prior written permission.

11. Data Protection

We handle all personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Please refer to our Privacy Policy

and Cookie Policy

for full details on how we collect, store, and process data.

12. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

Death or personal injury caused by our negligence

Fraud or fraudulent misrepresentation

Breach of statutory rights under the Consumer Rights Act 2015

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from your use of our Services or products.

13. Force Majeure

We are not liable for delays or failures to perform obligations where the cause is beyond our reasonable control, including strikes, natural disasters, transport disruptions, or supplier failures.

14. Links to Other Websites

Our websites may contain links to third-party sites. We are not responsible for their content, security, or data-handling practices.

15. Changes to These Terms

We may update these Terms periodically. The latest version will always be published on this page and is effective upon posting. Continued use of our Services constitutes acceptance of the updated Terms.

16. Governing Law and Jurisdiction

These Terms and any related disputes are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

17. Contact Us

For questions regarding these Terms or your order, please contact:

Associated Optical Products
Units 1b & 1c Onyx Business Park
Enterprise Road
Barnstaple EX31 3ZD